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Warning Text�?� � Warning Text ���%�X��TableStyleMedium9PivotStyleLight16`�UTable 19������  ;3����!55Type of assistance or program(Forms and publications (paper products): AutomatedLive3Assistance provided through the Internet (IRS.gov):Number of visitsNumber of page views*Volunteer Tax Preparation Assistance sites)Account questions (percentage accurate) )Tax law questions (percentage accurate) +Accuracy of toll-free telephone assistance:Toll-free assistance calls [1]:Taxpayers assisted:State incidentsCounty/city incidentsJVolunteers assisting in taxpayer education and return preparation programs6Taxpayer Assistance Center contacts [2] "Disaster and emergency assistance: Number or percentage2Orders for forms, publications, and paper productsIRS Web site usage [4]:2Online Employer Identification Number applicationseReturns prepared through Volunteer Income Tax Assistance and Tax Counseling for the Elderly programs �[1] Includes calls answered by Customer Account Services and automated calls (including TeleTax and Tax Exempt and Government Entities Division), but excludes calls answered by Automated Collection Services."Call and walk-in assistance, totalNumber of downloads)Individual electronic transactions, total Where s My Refund inquiries+Number of toll-free disaster hot line callsGTaxpayer education and tax return preparation for individual taxpayers:Transcript Delivery System [6]Disclosure authorizations [7]4Electronic Filing Personal Identification Number [8]Disaster incidents [9]:Number of events [10]2Number of electronic newsletter subscriptions [11][7] Eligible tax practitioners may electronically�request authorization to receive a client s�tax account information or to represent the client before the IRS.�This e-service expedites processing and issues a real-time acknowledgment of accepted submissions.�[11] Includes electronic newsletter subscriptions targeted to small business owners, to tax professionals, and to payroll providers.�[10] Includes Tax Practitioner Institutes, Small Business Forums, National Tax Forums, Small Business Tax Workshops, tax practitioner and payroll provider meetings, governmental contacts, and miscellaneous stakeholder meetings and events.�SOURCES: Wage and Investment, Strategy and Finance, Operations Planning and Analysis; Online Services, Online Experience and Operations Management; and Small Business/Self-Employed, Communications and Stakeholder Outreach.�Number of libraries, banks, postal service distribution sites, grocery stores, copy centers, and office supply outlets stocking paper products [3](Number of visits to IRS Video Portal [5]Number of participants�[3] Represents the number of organizations that distribute paper forms and publications or make reproducible forms and publications available. Each organization may have multiple branches.8[6] The Transcript Delivery System enables authorized tax practitioners to order tax account, tax return transcript, and other tax information for their business and individual clients.�These documents are returned to the practitioner s computer through a secure online connection within minutes of the request.rTable 19. Selected Taxpayer Assistance and Education Programs, by Type of Assistance or Program, Fiscal Year 2011ATaxpayer outreach for small business and self-employed taxpayers:[4] An increasing number of taxpayers receive assistance via IRS.gov. This online assistance is reported as visits, page views, and downloads. A Web site visit is a session that begins when a user views his or her first Web page and ends when the user leaves the IRS.gov Web site. Users may access multiple Web pages during a single visit to the IRS Web site; these are counted as page views. A download is the process of copying a file, such as Form 1040, from the IRS.gov Web site to the user s personal computer.�[5] The IRS Video Portal provides information through audio and video presentations, as well as webinars (electronic seminars) on a variety of tax-related topics.�[8] An Electronic Filing Personal Identification Number can be used in lieu of the prior-year adjusted gross income to verify a taxpayer's identify for electronic filing.�[2] Includes contacts at 401 IRS Taxpayer Assistance Centers and alternative IRS sites (libraries and post offices). Excludes Volunteer Income Tax Assistance and Tax Counseling for the Elderly sites, which are shown separately in this table.[9] Reflects events for which the Federal Emergency Management Agency designated major disaster areas the IRS granted administrative tax relief. 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